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Frequently Asked Questions

 

General

Q. Are ROYCE’ Chocolates Halal certified?

A. ROYCE' chocolates are not certified Halal as some of our chocolates contain liquor. However, the majority of our chocolate selection is entirely liquor-free and gelatin-free, made from plant-based ingredients. Please see below for a full listing of ROYCE' chocolates which contain liquor. 

 

Q. Which ROYCE’ Chocolates contain liquor or alcohol?

A. Only a few ROYCE’ Chocolates contain liquor, namely Nama ChampagneNama BitterNama Au LaitNama Maccha and Rum & Raisin Bar Chocolate.  

 

Q. How should I store my ROYCE’ Chocolates?

A. Besides Nama Chocolates and Potatochip Chocolates, all ROYCE’ Chocolates can be kept for 3 months, as long as they are stored in a cool, dry place and away from direct sunlight, heat and humidity. Nama Chocolates require extra care, please click here for more information Please note that besides Nama ChocolatePotatochips Chocolate and R Chocolat are also temperature-sensitive products which must strictly be stored in a cool, dry place and away from direct sunlight, heat and humidity. 

 

Q. What makes ROYCE’ Chocolates special?

Distinctively Japanese, ROYCE’ Chocolates follow the fundamental principle of producing chocolates based on 3 aspects: ‘Quality’, ‘Originality’ and ‘Price’.

  • •  Quality through ingredient selection, production techniques, hygiene control and safety management.
     
  • •  Originality through constant confectionery innovation resulting in some of our signature chocolate creations such as Nama Chocolate and Potatochip Chocolate.
     
  • •  Priced affordably, ROYCE' Chocolates are distinctively original and of a high quality, available for daily consumption and enjoyment.
 

Q. Where are ROYCE’ Chocolates manufactured?

A. All ROYCE’ products are manufactured and packed in the ROYCE' factory in Tobetsu-cho, Hokkaido, Japan. Please click here to read up more about our factory. 

 

Nama Chocolate

Q.  What is Nama Chocolate?

A.  A fine, delicate pairing of select chocolate, fresh cream with a hint of prestigious liquors, Nama Chocolate is a velvety smooth 'fresh' ganache chocolate, containing at least double the amount of cream usually found in conventional chocolates. With fresh cream and liquor accounting for almost a quarter of combined ingredients, the extremely high moisture content level gives Nama Chocolate its distinctively silky palate and smooth texture, allowing it to melt slowly on your tongue. We offer 8 kinds of Nama Chocolate on a regular basis. From time to time, there are Seasonal Nama Chocolates available, which are made in limited quantity. 

 

Q.  How long can I keep Nama Chocolate?

A.  With proper storage, the shelf life of Nama Chocolate is 1 month. We recommend keeping your Nama Chocolate refrigerated and consuming it as soon as possible.


Q.  Can Nama Chocolate be kept frozen?

A. Yes, Nama Chocolate can be kept in the freezer to prolong its shelf life. Please be reminded that the shelf life of frozen Nama Chocolate will still be 1 month upon defrosting.

Once defrosted, we highly recommend you consume your Nama Chocolate immediately within 1 month.


Q.  Which Nama Chocolate can be consumed by children?

A.  We recommend Nama Mild Cacao, Nama Ecuador Sweet or Nama Ghana Bitter for children as they are completely liquor free. 

 

Q.  How long does the dry ice in the Nama Cooling Bag last?

A.  Depending on weather conditions, it takes approximately 3 to 4 hours for the dry ice found in Nama Cooling Bags to melt. This will cause the accompanying Nama Chocolate to melt as well. It is not advisable to leave Nama Chocolate exposed to direct sunlight and heat.

 

Potatochip Chocolate

Q.  What is Potatochip Chocolate?

A.  A unique salty-sweet combination of crunchy ridged potato chips and chocolate, this is the ROYCE' bestselling item in Japan.

 

Q.  How long can I keep Potatochip Chocolate?

A. To maintain the crispiness and crunchiness of Potatochip Chocolates, the shelf life of Potatochip Chocolates is 1 month. We recommend to store Potatochip Chocolates in a cool, dry place and away from direct sunlight, heat and humidity. 

 

Q.  Why does the appearance of my Potatochip Chocolate differ from images of the product?

A. Due to the fragile nature of this product, please note that all images used on this website to depict Potatochip Chocolate are strictly for illustration purposes only; the shape and size of the actual product may vary accordingly due to external factors beyond our control. 

 

Pure Chocolate

Q.  What is Pure Chocolate?

A.  Pure Chocolate are round discs of chocolate bursting with the flavour of premium cacao beans sourced carefully from around the world. Each box of Pure Chocolate contains a set of 2 flavours, 20 pieces each, and a total of 40 individually wrapped round chocolate pieces.  

 

Q.  What are the cacao percentages in each variant of Pure Chocolate?

A.  The cacao percentage in each Pure Chocolate variant is as follows:

  • • Extra Bitter – 90%
     
  • • Mild Bitter – 80%
     
  • • Venezuela Bitter – 69%
     
  • • Ghana Sweet – 60%
     
  • • Sweet – 55%
     
  • • Milk – 43%
     
  • • Creamy Milk – 37%
     
  • • White – 37%

 

R Chocolat

Q.  What is R Chocolat?

A.  R Chocolat are ROYCE' initial R-shaped chocolates available in 4 different flavours, filled with either fruit, nut or cocoa creams. Due to the fragile and unique shape of each individual R Chocolat, please note that when exposed to direct sunlight, heat or humidity, R Chocolat pieces might alter in shape and differ from images used on this website to depict them. We recommend to store R Chocolat in a cool, dry place.